Bought a Skoda, great car. Service and warranty support from Buckby has, alas been terrible. 2 minor issues which needed to be fixed under warranty, I have made many 400km trips to get them fixed. One was corrected eventually, the other was to be fixed that day, but nobody ordered the part. Eventually, after about a year, the part arrived and I blocked out a day to travel and allow the service department the 4 hours they would need to get it fixed. So today I drop off the car and return after nearly 4 hours, it hasn't been fixed. After I show up to pick up my car, they ask for 30 minutes to replace the recall airbag. That is done, but the repair I wasted a whole day on was not done. Thousands of kilometers, hundreds of dollars in fuel, days of my life commuting for repairs, and still not fixed. Rather than keep the car, give me a loaner, then return it when fixed, they send me away again. Poor show.
Bought a Skoda kodiaq sportline from buckby Skoda and had a terrific time dealing with Mason, went through tall the features of the car and knew what he was doing. Up there with the best customer service we have had at a car dealership. Deffinetly recommend to others.
Ian Fisher - terrible salesman .. can't even respond when trying to purchase a vehicle. Cannot structure a professional email or negotiate a deal. Very very poor. Not sure they want to sell cars? Unfortunately will need to spend 50k elsewhere
A friend and I were touring around Tasmania when we had an issue with our car. We dropped it Buckbys for repairs. Not only did they try to charge us more than the RRP price for the parts they never once rang us back when we left multiple messages for Harry the service manager. Poor effort and do not recommend at all!
When I went through the process of deciding, I would get endless calls throughout the day. As soon as I'd paid the deposit and money, the contact died off and it was hard to get a phone call back or reply. I've heard that dealerships pay stamp duty for the new owner which they didn't. The car that I purchased had more KMs than advertised when it was shipped to me. The dealer also said he was sending me a centre console clip (not mentioned in any ads that it was broken), yet never arrived. All the tracking info they gave to me was incorrect. Took quite a few phone calls and being transferred to locate my car and delivery time was way off what they told me.
Buckby Motors is an Australian Car Dealer based in Launceston, Tasmania. Buckby Motors is located at 37-41 St John Street, 266 York St, Launceston TAS 7250, Australia.
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