waiting half hour and still waiting,not fair for prebooked customer
My experience at Launceston airport with Europcar was just plain annoying. I was told that I would be unable to pay for my booking with the credit card I had booked it with because I needed to have a pin number. This is ridiculous and the woman in the queue behind me thought so too. After much ado we were able to pay with a pinless credit card but it had delayed us by more than 45 minutes and we had a place to be at a certain time and we were late. We were advised at the counter that we were being given a slightly bigger car, no charge. By then I didn't really care, but I absolutely did not ask for it, why would I, there were 2 of us without any luggage so all it did was make my fuel bill higher.. Imagine my disgust when i found that I have now been charged for that larger car and have to wait 5 to 10 working days for them to investigate. Getting this sorted out at the leisurely snail pace that Europcar seems to apply to all transactions has confirmed my commitment to use another company next time.
Very poor customer service - incorrect pricing that was double the price
My family and I reached the airport around 12:30 pm and my car was booked at 1:30 pm. The counter staff said I can only take my car at 1:30 pm..and didnt even check in the system on my booking number to see if the car is ready and if I could take the car earlier. This was what told to other customers. So I waited.. 1:30 pm being attended, paper work done, and without giving me the car key, asked me to walk outside and turn left and wait at a blue bench.. waited for 20 mins and I approached a staff in the Carpark area, he helped to check and said the paper work was not done.. so I have to walked back to the counter and confirm with them that the paper was done and they passed me the key...!Why didnt the car key passed to me once the paper work was done in the 1st place? Such a waste of time. I left the airport at 2:30 pm+ !The counter staff should coordinate with the Rental Carpark staff more effectively. Customer wants to get the car quick , fast paper work and drive off.
Terrible customer service. Will never use again. Impossible to reach the actual branch at Launceston Airport with an urgent query as the supposed "direct number" takes you over and over again to an Indian call centre who are unable to answer any specific questions. When will large companies learn that good old fashioned customer service and being able to speak to someone actually at the location when you need it is critical.
Europcar LAUNCESTON AIRPORT is an Australian Car Rental based in Launceston, Tasmania. Europcar LAUNCESTON AIRPORT is located at Terminal Building Launceston Airport, Launceston TAS 7212, Australia.
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